About Zed-Service™
Customer service excellence and top line growth are among the key objectives for service organizations. To gain this competitive advantage and increase profitability, Zed-Service™ brings a new, automated approach to DELIVER AFTER-SALES SERVICE.
Zed-Service™ is a 360 degree service management system that revolutionizes the way service processes function. This automated software streamlines repair and service operations so that you can maximize business efficiency, reduce overhead cost and increase customer satisfaction.
The automated service management system from the Zed-Axis CRM family, Zed-Service™ is specifically designed to keep after-sales service convenience and ease-of-use in mind, while at the same time offering distinguished features for a hassle-free service management experience. Having served multiple industries, this solution has gained an established reputation as a reliable and efficient Service Management CRM. Some of the key advantages of Zed-Service™ that help organizations to gain a superior edge are as follows:
Carry-In, On-Site and RTB Repair
We understand that different industries face different after-sales challenges. Hence we offer unique and intelligent solution to different customers depending upon their service requirements. We customize & offer relevant modules for Carry-in, On-site and RTB service processes.
Diversified Industry Reach
Zed-Service™ has extended its reach in multiple industry domains like Mobile Telecommunication, Wellness Products, Sanitary Ware, Home Appliances, Electric and Electronic Appliances among others. Our system has gained credible relevance in product based companies that require a systematized approach to manage their after-sales warranty & repair and cut down unpredictable and uncontrollable overhead costs.
Handling More than 5 Lakh Service Calls per Month
Zed-Service™ is a robust solution that currently handles more than 5 LAKH WARRANTY / SERVICE / REPAIR CALLS per month. Zed-Service™ also facilitates Desktop based access to the service & repair centers where there is limited internet connectivity. This ensures that service engineers are able to create/update job sheets on their local system which ultimately syncs with online system whenever internet connectivity is on.
Operational Across 2000+ Service Centers
Zed-Service™ is seamlessly running at more than 2000 service centers across different geographies to rationalize the service and repair processes. Service center heads, engineers and other entities involved in service operations are successfully using our system to completely automate their process and increase efficiency and customer satisfaction.
SMEs and Fortune 500 Companies
When it is about managing after-sales service and repair, Zed-Service™ is the choice of many established market players like Sonny Ericsson, Meridian Telecom (India & Russia), HSIL, LAVA International, Spice, along with many other enthusiastic upcoming companies like Aroma, Wynncom, Bright, Airfone, GEE-PEE, etc.
Online and Offline Modes
For the ease-of-use and ensure that service & repair process goes-on seamlessly in different geographical or usage pattern, Zed-Service™ is available in completely Online (web based) and a combination of Online & Offline (Desktop based ) solution. Desktop based application enables even the remotely located service centers to function without interruption due to poor or limited internet connectivity.
Leverage the benefits of Zed-Service™ and guarantee yourself Streamlined Service Operations, Reduced Overhead Costs, Reduced TAT and Increased Customer Satisfaction. Want to know more? Request a
Demo or Ask for
Free Trial for a detailed understanding of the software.
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Call: +91 - 11 - 4564 -1144
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